Legal
Privacy notice.
What we do with the personal details you share with us through this website, by email, by phone or on WhatsApp.
Etana Safaris Ltd. (“Etana”, “we”) plans private safaris in Kenya. This notice explains what we do with the personal details you share with us through this website, by email, by phone or on WhatsApp.
Who we are
Etana Safaris Ltd.
Brookside Drive, 8th Floor, The Piano Building
P.O. Box 39831, Nairobi, Kenya
enquiries@etanasafaris.com · +254 795 887765
What we collect
When you send an enquiry, we receive what you choose to tell us:
- your name, email address, and phone or WhatsApp number
- your country of residence and, if you ask us to call, your time zone and a good time to call
- your travel plans: where and when you would like to go, for how long, who is travelling (by age group), and your budget
- whether you have travelled with us before or were referred by a friend, and your friend’s name if you give it
- anything else you write in your message
Please only share what you are comfortable sharing. We do not need health, passport or payment details at the enquiry stage.
How we use it
We use your details only to reply to you, plan your safari and, if you book, arrange it. We do not send newsletters or marketing, and we never sell or rent your details.
If you go ahead with a booking, we share the details each supplier needs, such as names, ages and dietary needs, with the camps, lodges, airlines and transfer companies on your journey.
Who can see it
Only Arefa and Shafiq Jagani at Etana read and handle enquiries.
Our website is hosted by Netlify, which passes form enquiries to our email. Our email runs on Google Workspace. Both companies may store data on servers outside Kenya, under their own security and privacy commitments.
How long we keep it
We keep enquiries for two years from our last contact with you, and then delete them. If you travel with us, we keep booking records for as long as the law requires for accounting and tax.
Your rights
Under Kenya’s Data Protection Act, 2019, you can ask us to:
- tell you what personal details we hold about you
- correct anything that is wrong
- delete your details
- stop using them
Email enquiries@etanasafaris.com and we will respond. If you are unhappy with how we have handled your details, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Changes
If we change this notice, we will post the new version here with the date it changed.
Last updated: 18 October 2026